By Ryan Koonce
In this case you missed the callback. Chances are the event wasn’t stored, although in some cases the event will be stored but you just missed the callback. When the event isn’t stored you miss out on important data. So how do you fix this?
The solution is fairly simple: use server side tracking wherever possible.
Call `track` events from the server, call `identify` and `page` from the client.
page are called when the page loads, so assuming normal human browsing, these calls should have enough time to reach a server. Most interesting ‘events’ involve a pageload – form submissions, button clicks, etc.
The best practice is to use server side tracking wherever possible. Calling
pagefrom the server is possible but probably not necessary. Gathering critical event data in the browser is not recommend, and will probably leave you scratching your head at why the numbers don’t add up.
As a bonus, calling events from the server means that you can also correlate things that happen off-site to specific users. This is really valuable when sales happen offline or in a separate app.
Server side tracking can take more effort to set up but the benefits are enormous.
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